Ordering ACUVUE® Brand products

Ordering ACUVUE® Brand products

Internet orders

7 days a week, 24 hours a day
orderacuvue.com

Phone orders

Monday – Friday 8am to 9pm EST
800-874-5278

Fax orders

7 days a week, 24 hours a day
800-456-2733

If you prefer to order by fax, please call Customer Service at 800-874-5278 to register your fax number. An order form will be provided for you and all orders will receive an automatic fax confirmation.

Order requirements

  • No minimum order required.

For office orders only (non-Direct Ship to Patient orders):

  • Orders of four (4) or more revenue multipacks will be shipped free of charge.
  • Orders less than four (4) revenue multipacks will incur a shipping charge of $5.95 per order.
  • Any combination of revenue product, regardless of brand, can be combined to achieve the minimum ordering requirements.

Please provide the following information for all phone and fax orders:

  • Name
  • Account number
  • Product/brand description
  • Quantity
  • Lens power
  • Base curve, if applicable
  • Add power for multifocal lenses
  • ADD cylinder and axis values for astigmatism lenses
  • Payment

Delivery options & costs

  • 3 business day UPS office orders: Free shipping on four (4) or more revenue multipacks or $5.95 for orders less than four (4) revenue multipacks.
  • Overnight UPS office orders: $10.00 ($17.50 for Saturday delivery) up to 25 multipacks.
  • 5-7 business day UPS ACUVUE® Brand Home Delivery: Free shipping on an annual supply* or $5.95 for orders less than an annual supply.
  • Overnight UPS ACUVUE® Brand Home Delivery: $13.95 ($19.50 for Saturday delivery).

*only 12 30-packs or 4 90-packs are needed to qualify for free shipping

Payment

To enroll in credit card billing with American Express®, VISA®, or MasterCard®, visit orderacuvue.com or call Customer Service at 800-874-5278.

Other payment options include check, money order, or e-payment on orderacuvue.com.

Terms and conditions of sale

Payments are due by the 15th of the month in which your statement is received.

Taxes

State and local sales taxes will be added where applicable.

Billing inquiries

All billing inquiries may be directed to orderacuvue.com, 7 days a week, 24 hours a day, or to Customer Financial Services at 800-876-6610, Monday – Friday 8am to 5pm EST

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