Returning ACUVUE® Brand products

Returning ACUVUE® Brand products

VISTAKON® will accept and credit the original purchase of returned product provided the company receives product in its original and unopened package. Multipacks must be free of stickers, marks or any other type of package alteration. Credit will not be issued for any product received beyond the product expiration date or for single lens blisters. All products received that do not meet the criteria for credit will be destroyed.

Download Return Form (120kb)

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Would you like to exit the survey without end ?

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Are you sure you want to cancel your subscription?

You will still be responsible for any fees contracted or accrued on your account, and there are no refunds. You may continue to use your services until your contract end date on [SERVICE END DATE].

How many subscriptions do you want to unsubscribe from?[COMBO LICENSES]

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Why are we replacing UPP?

We are discontinuing UPP in order to renew and continue our commitment to advocate for the doctor-patient relationship and against legislation that threatens to deregulate the industry and undermine patient health.

We introduced UPP in 2014, and today a majority of patients are paying less for their ACUVUE® Brand Contact Lenses than two years ago. Since 2014, there have also been significant legal and legislative challenges to UPP across the country that are distracting our focus on emerging issues that could lead to deregulation of contact lenses. Proponents of deregulation advocate for harmful policies, such as online prescribing of contact lenses and extending contact lens prescription expiration limits. Opposing these efforts requires our undivided attention. 

Our new ACUVUE® Rewards Program replaces UPP and provides similar benefits—affordability, access, and patient retention.