Contact Lens Questions - FAQs
Frequently asked questions.
Pick a category to find important information and answers to common questions.
- What's the difference between MyACUVUE® Pro and my ordering account?
- To create a MyACUVUE® Pro login I'm being asked for my ordering account number. Where can I find this?
- How can I update the address and phone number for my ordering account?
- How do I open an ordering account with VISTAKON®?
- How do I contact my Sales Representative?
Orders & Returns
- How can I get assistance fitting ACUVUE® Brand products?
- Where can I find the specifications for ACUVUE® Brand products?
- What lens care solution should I recommend to my patients who wear ACUVUE® Brand Contact Lenses?
- Are 1-DAY ACUVUE® TruEye® Brand Contact Lenses being discontinued?
- When a patient’s current supply of 1-DAY ACUVUE® TruEye® Brand Contact Lenses runs out, do they need to be fit with the new version?
Money Back Guarantee
Tools & Programs
MyACUVUE® Pro applies to acuvueprofessional.com only. MyACUVUE® Pro makes it easy to access and manage programs and services, including orderacuvue.com login. Plus, you'll get exclusive content that can help grow your practice, educate your patients, and more.
You can get this 7 to 10 digit number from your product shipping invoice or by contacting your sales representative. To open an ordering account you can complete the downloadable form and fax it back to us, or you can call Customer Service at 800-874-5278 M-F 8am to 9pm EST.
To open an ordering account, you can complete the downloadable form and fax it back to us, or you can call Customer Service at 800-874-5278 M-F 8am to 9pm EST. Once your information has been verified, you order products online at orderacuvue.com, by phone at 800-874-5278 (M–F 8am to 9pm EST) or by fax at 800-456-2733. For more details, please take a look at our Order Products page.
For all inquiries about your statements or invoices, call Customer Financial Services at 800-876-6610 M-F 8am to 5pm EST. Or if it's past regular business hours, call Customer Service at 800-874-5278 M-F 8am to 9pm EST.
Sorry, no. Credit cards are only accepted at the time of the initial product order.
VISTAKON® will accept and credit the original purchase of returned product provided the unused product is received in its original and unopened package. Please take a look at our Returns Policy page for details.
For help fitting any ACUVUE® Brand contact lens, please contact our Consultation Team at 877-334-3937 M-F 8am to 8pm EST.
Any U.S. Food and Drug Administration (FDA) approved soft contact lens solution can be used with all ACUVUE® Brand Contact Lenses.
No, but they are changing. 1-DAY ACUVUE® TruEye® Brand Contact Lenses are now made with the lens material narafilcon A, replacing narafilcon B. They still deliver the exceptional comfort patients are accustomed to, but now with a wider range of parameters. Availability of 1-DAY ACUVUE® TruEye® Brand with narafilcon B will not be guaranteed after December 31, 2013.
Yes. Patients who want to keep wearing 1-DAY ACUVUE® TruEye® Brand will need to be refit to the new version made with narafilcon A.
ACUMINDER® is a free lens care service designed to help your patients remember when to change their contact lenses, buy a new supply, and set up an annual eye exam. For more details on how ACUMINDER® can help grow your practice, please take a look at the ACUMINDER® page.
The locator map gives prospective patients in your area who are looking for ACUVUE® Brand Contact Lenses a convenient way to find and contact your office. Your listing can include languages spoken at your practice, accepted insurance, hours, and more. For more details, please visit the List Your Practice page.
ODLean™ is a consulting service that addresses the totality of an optometric practice. With guidance from ODLean™ you'll be empowered to increase patient traffic, improve patient experience, increase staff satisfaction, practice productivity, and realize greater profitability. For more details, take a look at the ODLean™ page.
Sorry, we don't offer continuing education credits. But through THE VISION CARE INSTITUTE®, LLC (TVCI) students or practicing optometrists can gain skills and knowledge to help them advance in the field of optometry. To learn more and see a current course schedule, visit the TVCI page.